Our high-quality disposable linens are made of paper that feels like high-end, soft woven cloth.

Yes. Texture is everything with our products. They are soft, strong, foldable…just like cloth. But, don’t take our word for it. Contact our Customer Service department to get a free sample!

The secret behind our products is in the manufacturing process called airlaid. We use the most advanced airlaid production techniques to ensure our products are highly durable, ultra-absorbent, and lint-free. However, they are still paper and are therefore disposable.

In the simplest terms, common non-airlaid paper products (basic napkins, toilet paper, paper towels, etc.) are made through a process that mixes water with wood pulp to essentially bond the fibers together. The material is then pressed, heated, and rolled to make the end product.

Yes.

Yes. Our inks do not contain antimony, arsenic, soluble barium, lead, cadmium, chromium, mercury, or selenium. All materials used are in compliance with legal requirements. If you have any additional questions regarding our printing process and the specification of the compliance values and requirements regarding adhesion, please contact our Customer Service department.

While our products are completely disposable, you can wash and reuse our white airlaid napkins, if desired.  However, we do not recommend doing this.

If you choose to wash and reuse our airlaid napkins the instructions are simple: wash on a cold gentle cycle with a gentle detergent.  Lay flat or hang to dry.  Do not tumble try.

Colors and printed images on the airlaid napkins will not withstand washing.  

Our ClassicPoint UltraPly napkins and our Simplicity 3-Ply napkins cannot be washed and reused.

Yes. You can use the iron’s highest settings as well as wet the napkins and towels with water as necessary. However, be sure to keep the iron moving to prevent burns.

The easiest way to secure discounts is through our loyalty program, where you can earn rewards which add up to discounts. Additionally, we regularly send exclusive discount offers via email to our subscribers. Keep an eye on our social media channels too, as discounts are occasionally posted there as well.

Yes. We offer automatic discounts on larger package purchases. When choosing a product, select the preferred package amount. The larger the quantity, the lower the price per item within the package.

At this time, we only ship retail items to domestic United States addresses. International sales are available to wholesale customers only. If you are a wholesale customer interested in making a purchase, please visit here for more information.

Yes, you can take advantage of our gift messaging option during checkout. However, we do not offer gift-wrapping services.

We accept VISA, MasterCard, American Express, and Discover Card.

We guarantee 100% satisfaction. We will accept returns on all unopened stock items within 30 days of purchase and you will be responsible for return shipping fees. All items must be returned to our warehouse within 30 days of purchase. Please return the items to SimuLinen, 428 Sand Shore Rd. Unit #1, Hackettstown, NJ 07840. Please note, we do not accept returns on any custom printed items unless there is a manufacturer’s defect.

Call or email our Customer Service department to request a return code and return mailing label. Once the product is received, we will refund the credit card used at time of purchase.

Yes. You can ship to the address of your choice.

We currently ship orders using either USPS or UPS.

Orders are processed within 2 business days. Orders placed before 2 p.m. ET are typically shipped on the same day. Please note that we do not ship orders on weekends or holidays. Order shipments may also be delayed due to severe weather conditions.

If shipping by USPS/UPS, please allow 3 to 10 business days for delivery once the order is shipped.

If shipping by Express Shipping, please allow 2 to 3 business days for delivery once the order is shipped.

Shipments are delivered via National Trucking Services or couriers (as appropriate). Please allow up to 5 business days for delivery once order is shipped.

We do not sell your information to third parties. For more details on how SimuLinen manages your personal information, please review our Privacy Policy.

SimuLinen supports wholesale orders from XY and Z [types of companies]. Most questions regarding wholesale orders are answered in our site’s Wholesale section. For all other questions, please contact our Customer Service department.

We are always looking for talented, enthusiastic, and bright individuals to join our ever-growing team. Please submit a cover letter, resume, fields of interest, and salary requirement to our Human Resources department at hr@simulinen.com. SimuLinen is an equal opportunity employer and hires individuals best matched for the job based on job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, national origin, age, disability, or any other characteristic protected by law.